Refund Policy

Last updated 8 September 2026.

Sales are final

All store purchases are digital goods (Discord roles, perks, and similar), delivered automatically once payment completes. Because of that, and in line with our payment processor Tebex's own policy, we don't offer refunds once a purchase has gone through.

Before you buy

Double-check you're buying the right item, on the right account, before completing checkout. This especially matters if a package grants a Discord role, since it needs to reach the Discord account linked to the Xyphros account you're signed in as. You can check or change your linked Discord account any time from Account → Connections before you buy.

Subscriptions

If you bought a recurring/subscription item, you can cancel it at any time from Account → Orders, which links out to Tebex's own payment history page. Cancelling stops future charges, but it doesn't refund what's already been paid, and you keep access until the period you already paid for ends.

Something actually went wrong?

If a purchase failed to deliver (for example, payment went through but a role or license key never arrived), that's not covered by "no refunds," that's just a bug. Email hello@xyphros.net with your order details and we'll sort it out.